Happiness can spread to others with a simple smile. But a smile doesn’t have to be seen in order to be felt. How you work and communicate with customers can impact their mood. In the field of insurance, it is necessary to be positive and uplifting. No one wants to buy insurance from a grouch or someone who is only in it for the money. Friendliness is the foundation of a great insurance agent. It is important to be aware of how you are perceived when speaking with coworkers and clients. Remember, your mood and tone can easily be transferred to them.
Answering the Phone
How can a smile be heard? The tone of your voice is the first indicator. An energetic and positive tone conveys friendliness and makes others feel more inclined to trust your message. If someone is having a bad day and is calling you to file an insurance claim, your voice can make them feel like they have a friend in the industry who listens to their concerns and care about helping them resolve the issue. That type of positive connection enables your customers to put their trust in you, which can lead to increased sales.
Studies have shown that smiling isn’t always linked to happiness. People who hold a higher status in a relationship tend to smile most when they are happy or around people of equal status. People of a lower status in a relationship tend to smile when dealing with people who hold a higher status regardless of how they are feeling. This could come to play a lot in the workplace. It is important for your client, who may not be an insurance expert, to feel equal to their insurance agent. Paying close attention to what a client says, how they say it, and their expressions can help you understand more deeply how they are truly feeling. Your clients are your business, and they depend on you to make sure that they have the insurance protection they need. That smile can help foster a lasting business relationship and years of trust.
Here Are 5 Tips to Follow:
- Smile when you answer your business phone.
- Always listen carefully to the details your client or prospective client tells you.
- Treat others as you would want to be treated if you were in their shoes.
- Be sincere when you are responding to a client’s needs. Mean what you say and follow through.
- Always smile when ending the conversation.
Mean what you say, stay focused, and keep on smiling. Practice these tips and watch how your attitude and tone of voice can impact those around you.